Nevaya CEO James Richmond discusses the value of specialisation in a sector where one size does not fit all.

Google Cast has approved Nevaya’s hotel TV platform with Google for Google Cast on the latest Samsung hospitality TVs, making seamless casting available to more hotel guests around the world.

The certification marks the growing demand for casting from guests, who increasingly view it as an essential element of their stay. Earlier this year Nevaya announced a partnership with Apple to offer AirPlay in hotels, making in the first cloud hotel TV platform to announce availability to all hotels globally.

James Richmond, Nevaya CEO, said: “Offering casting drives guest satisfaction and loyalty, but hotels can be reluctant to embrace it, concerned about supporting additional technology and losing equipment along the way.

“Samsung’s built-in technology removes these worries and means that we can work with hotels on what really matters – delivering outstanding, memorable service.

Piotr Lipiec, Senior BDM Hospitality TV Europe, Samsung, said: “Nevaya is a great team to work with; their commitment to ensuring that casting works every time, however challenging the environment, reassures us that they are a partner we can grow with.”

Richmond added: “At Nevaya we pride ourselves on staying at the forefront of innovation and this certification will allow us to help hotels to both enhance the guest stay and drive ancillary revenues.”

Nevaya has passed the Mews certification process, making seamless cloud casting available to 620,000 rooms worldwide, and empowering hotels to deliver a truly personalised guest experience.

Mews is the latest in a growing number of apps Nevaya is integrated with, increasing a flexibility driven by its cloud-first strategy.

Mews is used by over 12,500 properties, encompassing 620,000 rooms worldwide, with brands including Choice Hotels International and Design Hotels. Official certification by Mews brings Nevaya to the attention of hoteliers around the world.

Thomas White, Nevaya product manager, Nevaya, said: “This direct integration with Mews cuts out the middleman and enables clients to access Nevaya seamlessly.

“Mews and Nevaya share the belief that technology should drive exceptional guest experience, leading to valuable lifetime loyalty. Certifying with Mews helps us to deliver this around the world.”

The certification follows Nevaya’s partnership with Apple to offer AirPlay for hotels, which launched at Sea Containers London. Nevaya is the first cloud hotel TV platform to announce availability to all hotels globally, paving the way for mass adoption alongside Apple’s stringent certification process.

White added: “At Nevaya we pride ourselves in being at the forefront of innovation, reinforced by our dedicated team who have delivered a robust product capable of passing the rigorous certification processes demanded by Mews and Apple.

“Our decision to focus on the cloud ensures that, not only is our product available anywhere immediately, but can also be supported remotely 24/7. Casting should be as simple to install as it is to use.”

Fairland has provided IT network solutions to prestigious hotels in London, Europe and the US for more than 20 years. The company prides itself in having a specialist, in-depth knowledge of the hospitality sector and its needs.

The group has delivered transformative IT solutions to overhaul operations and drive profitability and exceptional guest experience.

Fairland chose Nevaya because the solution is fully cloud based and gives users the ability to cast from any device without the need for set-top boxes or dongles.

Daniel Woodhouse, CTO, Fairland, said: “Nevaya stands out for their elegant solution, which doesn’t rely upon physical hardware for casting, utilising the inbuilt features of the TV.

“The universal client device compatibility enables guests to stream any content they want to, without needing to login to any application on the TV.

“In a hospitality environment, device compatibility is essential for maximising the guest experience, providing a home-from-home experience, which Nevaya excels at.

“The highly-customisable branded interface tailored to each customer’s brand standards provides the ability to adapt and change the content as desired.

“The solution offers compatibility with a wide range of TV platforms, with rapid deployment minimising the impact on the hotel when migrating systems, as well as simple TV onboarding and fantastic support.”

James Richmond, co-founder & CEO, Nevaya, said: “We are thrilled to be working with Fairland, whose belief in innovation and guest experience aligns perfectly with ours.

“We believe that the in-room TV has the potential to be more than entertainment, that it can be a starting point for building a valuable relationship between guests and a hotel, leading to greater customer satisfaction and increased revenue.”

Woodhouse concluded: “Our clients have responded exceptionally well to the new cloud-based IPTV platform by Nevaya. Feedback highlights included: improved reliability, ease of use, and enhanced guest experiences.

“Many clients have praised the integration and flexibility the platform offers, resulting in increased satisfaction and stronger engagement across properties.

“Nevaya is a best of breed solution, a truly seamless experience.”

Nevaya has entered into a partnership with Filmbankmedia, a joint venture between Warner Bros. Discovery, Sony Pictures, and NT Digital Partners, and a market leader in non-theatrical content licensing.

Filmbankmedia acts as a premier content aggregator, representing the world’s most prestigious libraries, including Warner Bros. Discovery, Disney, Sony Pictures, Lionsgate, A24, as well as leading international and independent studios. This collaboration enables Nevaya to deliver a true Hollywood-grade VOD experience, offering new film releases just weeks after their cinema debut, alongside blockbuster franchises, timeless classics, and award-winning TV series.

The strength of the content will position Nevaya’s platform as a luxury in-roomentertainment amenity — enhancing the guest experience, driving loyalty and retention, and positively influencing booking decisions.

Under the terms of the agreement, hotels will have the flexibility to offer the platform either as a complimentary premium amenity — enhancing perceived room value — or to make brand-new movie releases available on a pay-per-view basis, creating an opportunity to drive additional ancillary revenue per room. Guests can enjoy content as part of their room stay or choose to rent new release titles. In addition, hotels will have the opportunity to align their brand with Hollywood’s biggest cultural moments, from blockbuster releases like Sinners and Lilo & Stitch to major award contenders such as Anora, through seamless integration into pre-arrival communications and the in-room user experience.

James Richmond, co-founder & CEO, Nevaya, said: “Our reputation has been built around innovation and working with hotels so that they can provide guests with a better stay, with better content. We are excited to be partnering with Filmbankmedia and helping hotels to stand out from the competition.”

Majella Griffin, CEO, Filmbankmedia, added: “We have an incredible roster of films, from Oscar winners to cult classics, old and new, offering something for every traveller. Our agreement with Nevaya will give hotels a powerful point of differentiation with the consumer. Blockbuster films continue to capture the imagination of the public, and the chance to relax with the latest movie, fresh from the theatre, is a wonderful way to give guests a memorable experience.”

Richmond added: “Our user interface can be tailored to a hotel’s requirements, so that marketing teams can own and enhance a brand. It is not just a piece of technology; it is a marketing tool. And as a true cloud solution, it is a simple and cost-effective method of generating both loyalty and ancillary revenue with every stay.

“When the TV is just part of the IT budget, it can be harder to convince owners of its worth. But when it helps to tell the hotel’s story, it comes under the auspices of marketing. When it can generate revenue, it can pay for itself — which is a storyline everyone can enjoy.”

Nevaya’s interface seamlessly promotes additional services and amenities alongside premium content, allowing guests to order room service during a movie, or book a relaxing massage after an intense thriller.

Nevaya works with brands including Accor, IHG, CitizenM, and Bob W.

Nevaya, the leading cloud-based platform for in-room guest experience, is partnering with sensory innovation studio White Mirror to revolutionise hotel sleep environments through the power of music psychology, functional soundscapes, and immersive visual design.

As the hospitality industry increasingly prioritises wellbeing, this collaboration brings science-inspired sensory design into the heart of the guestroom — making restful, restorative sleep not just a service, but a signature experience.

Together, Nevaya and White Mirror are co-developing a new generation of “Sensory Sleep Scripts” – seamless integrations of functional soundscapes and calming visuals available directly through Nevaya’s smart hotel interface. This experience supports stress reduction and improved sleep hygiene — key pillars of modern wellness.

“We’re not just playing music in rooms,” says Ramy Elnagar, co-founder of White Mirror. “We’re applying music psychology, neuroscience, and environmental cues to help the nervous system unwind. Every tone and transition is intentional.”

The soundscapes draw on research from sleep neuroscience, including tempo modulation, rhythmic entrainment, and noise masking — techniques proven to influence brain states and promote deeper rest. Paired with minimalist visual sequences, these immersive scenes foster the ideal conditions for recovery and regeneration.

Key Features:

• Science-inspired Sleep Soundtracks tailored for downregulation
• Circadian-supporting visual palettes and transitions
• In-room personalisation through Nevaya’s intuitive interface
• Data-lite cloud integration with no additional hardware

This collaboration positions both brands at the intersection of hospitality technology and sensory wellbeing, setting a new standard for guest care in hotels. White Mirror brings decades of experience in designing sensory environments for brands like The Maybourne Group, Jaguar Land Rover, and Equinox Hotels — now made scalable through Nevaya’s tech infrastructure.

James Richmond, co-founder, CEO, Nevaya, said: “I believe that in-room televisions are an under-utilised resource to help hotels to build valuable relationships with their guests.

“By working with the team at White Mirror, we hope to deliver the one true goal for all hotels and their guests: a good night’s sleep. Hotels will be able to enjoy the satisfaction of a job well done, as well as the benefits of a lifetime of loyalty from a grateful guest.”

Tom Middleton, sensory designer and sleep coach at White Mirror, adds:
“We treat sleep as a sensory ritual that begins the moment you enter the room, with sound, light, and rhythm working together to gently guide the body toward rest. In an age where quality sleep is a proven performance enhancer, yet elusive for many due to stress and the first-night effect, our approach helps guests truly switch off, reset, and recover.”

Nevaya has partnered with Apple to offer AirPlay in hotels, with Sea Containers London now live and available to guests.

Nevaya is paving the way for broader adoption globally, in line with Apple’s stringent certification process.

Guests at the luxury property can now stream their own content easily and securely from their iPhone or iPad to the LG hotel TV.

Streaming is achieved by scanning the unique TV QR code, ensuring a secure and private connection for guests to watch their content on the big screen during their stay – all without sharing their credentials. When guests check out, their link to the TV is automatically erased.

Guests need only pair once during their stay and can stream crystal-clear content from Apple TV+, Apple Music, and numerous other streaming apps. They can also watch personal photos and videos, practice a presentation, play fun games on Apple Arcade or get a workout in with Apple Fitness+ all on the big screen, and from the comfort of their room.

James Richmond, CEO, Nevaya, said: “We are thrilled to be working with Apple at Sea Containers to offer better experiences which drive true loyalty.

“This will be a game changer for those guests who are part of the Apple community and are used to the brand promise of unparalleled privacy, with ease and simplicity that means streaming content to the TV just works.

“We expect to see high demand for Apple AirPlay in hotels, particularly in the luxury sector, which has a high percentage of Apple users. The robust simplicity of the product will ensure that TV streaming becomes as ubiquitous as WiFi in hotels.”

Gavin Allison, global head of IT at Lore Group, which manages Sea Containers, said: “At Sea Containers, we pride ourselves in providing an exceptional backdrop for memorable stays which exceed expectations.

“This means not only sophisticated design, elevated dining, and award-winning bars, but a high-end in-room experience. With Nevaya and Apple AirPlay in hotels, we can ensure that every element of the stay is the best there is.”

Nevaya and Leonardo Hotels UK have announced the launch of built in Google Cast at a number of the company’s properties.

The technology, which enables personal content casting to the TV without the need for additional hardware, marks an evolution in Nevaya’s offering since its move into casting in 2016.

Nevaya is the first company in the UK and Europe to go live with Google Cast and the first to be officially certified by Google, with the group ready to deploy anywhere in the world.

The solution includes Google Cast software embedded in the latest generation of LG smart hotel TVs, reducing the installation time and improving operational efficiencies, with any issues able to be addressed remotely.

Google Cast works from both Android and iOS devices, providing a seamless viewing experience agnostic of the guests’ hardware.

James Richmond, CEO, Nevaya, said: “We are excited to be able to work with Leonardo Hotels and roll out built-in Google Cast, increasing the simplicity of use and accessibility of casting for guests.

“Using an embedded product means that we can ensure great casting every time, improving the experience in the hotel room and helping to create loyal customers.”

Shane Doyle, group information technology manager, Leonardo Hotels UK & Ireland, added: “Our guests are eager to enjoy their content as they travel and our partnership with Nevaya helps us to roll out casting for our guests in the UK, regardless of the devices they bring to the room.

“Nevaya guarantees a high level of privacy and security, so guests can be reassured that their content remains personal to them, allowing them to relax and enjoy a true home-from-home experience.”

André Lopes, European business development manager, said: “At LG our mission is to add value to the lives of our customers through innovation, no matter where they are using our products. By working with Nevaya, we ensure that we are staying at the forefront of innovation as well as delivering the content and experience that guests want, while helping hotels build loyal relationships with every stay.”

The initial rollout will include Leonardo Hotels’ Master Collections brand; a group of premium serviced apartments in key urban destinations around the world. Leonardo has more than 50,000 hotel rooms across 21 countries.