Lead Site Reliability Engineer

Nevaya are looking for our first Site Reliability Engineer/Infrastructure Engineer to help us scale both our product, and our software development process.

Nevaya operates several types of system:

  • A set of backend administration Ruby on Rails applications, hosted on AWS using ECS
  • A set of system integration APIs for backend tasks and customer operations needs, implemented as Node.JS AWS Lambda applications
  • A fleet of managed hardware routers, dynamic VPN infrastructure and individual docker + AWS instances for apps that need to live within the customers own infrastructure
  • Our infrastructure is mainly AWS, however we do use some VPS hosts and run proxmox internally for our own internal IT infrastructure. We use Mikrotik router hardware, HP switching and various brands of wireless vendors.

We are in the process of introducing Terraform for configuration management, in combination with Serverless Framework for provisioning our Lambda applications.

Nevaya systems also provision additional AWS infrastructure in customer specific environments as part of their normal operation so a creative mind is a must.  We work exceptionally hard to build software that looks after itself.

  • Be responsible for maintaining the reliability of our platform infrastructure.
  • Help set the technical direction for our infrastructure, ensuring that it continues to scale to support our growth in a cost effective manner.
  • Improve the process of developing, testing and continuously deploying Nevaya’s suite of applications and services so that they’re safer, faster and easier for engineers to work on.
  • Maintain and grow a DevOps culture, setting service design standards that allow product engineers to consistently design and maintain their code in operation.
  • Ensure we have sufficient logging, monitoring and alerting capabilities to know when the platform is experiencing abnormal performance and to be able to identify the underlying causes.
  • Support software engineers by pairing, teaching, mentoring, coaching, reviewing code and demonstrating the practices of an effective engineer.
  • Support the product engineering team in addressing issues arising from pen tests and other security exercises.
  • Assist our technically-skilled operations support team as a point of escalation during systems incidents.

Software Developer

To accelerate the momentum of growth in our innovative B2B SaaS business, we are expanding our team with new roles for enthusiastic and talented individuals, ready to join us in this exciting chapter of our journey. If you have an interest in upcoming technology trends and seek to make a positive impact in your role whilst contributing to the overall success of a team, we could be looking for you.

Our client base are global market leaders in hospitality, with a focus on delivering luxury, guest experiences through our cloud software platform. Candidates will need confidence to hit-the-ground-running and be able to prove significant experience in a similar role due to the increasing pace and demand of our current operation.

We are seeking a talented individual to join our development team and facilitate the development of Nevaya’s hospitality SaaS platform to maximise guest satisfaction.

Design develop and execute software solutions to address Nevaya’s software goals within hospitality

Assist with 3rd line support queries where appropriate

Be a leading member of the development team and drive prototyping and new ideas across the Nevaya offering

Proficient in Javascript, Ruby and React programming languages

Familiar with AWS

Innovation of ideas

Liaising with implementation and operations to satisfy customer requests and requirements

Run tests on all new software and deploy all bug fixes

Technical Support Executive

Provide technical support and product training to partners and direct customers; assist with implementation for hotel groups. The primary objectives of this position is to ensure that all customers are supported, raised tickets are resolved in a timely and efficient manner and all clients are fully trained in product usage.

  • Proactively manage helpdesk tickets raised and escalated.
  • Provide technical support for our software for direct customers.
  • Ensures department-wide adherence to customer SLA’s and ticket response/resolution times
  • Support partners with Product training sessions
  • Obtain a deep technical understanding of our technology stack
  • Assist the sales team with any pre-sales requirements/enquiries
  • Co-ordinates configuration of Nevaya platform devices ready for shipment
  • Contributes to the quality of our software through QA
  • Adopts and utilises internal workflows to ensure consistent service delivery

Out of hours support

Hardware provisioning

Partner training

Onsite implementation and deployment assistance

Enterprise Sales Executive

Our Enterprise Account Executive is expected to lead all sales efforts within his/her assigned territory, including prospect identification, lead generation, sales calls, handling the sales cycle, proposal and contract negotiation through deal closure.

The Enterprise Account Executive is expected to meet sales goals established by the CCO while delivering the highest standard of integrity, quality, and customer service to our clients. Create long-term, trusting relationships with our customers.

This role will oversee a portfolio of assigned customers, develop new business from existing clients, and actively seek new sales opportunities, working collaboratively with new sales to meet revenue goals.

Generate new leads through networking and prospecting, including cold calling, as well as using marketing and PR activities of the company.

You will establish, handle, and manage relationships between Nevaya and senior executives of the client and prospect companies.

Make sales presentations to customers and prospects at all levels and in a variety of departments (such as IT, Marketing, and Customer Experience) of defined accounts within a prescribed territory. Address product uses, benefits, competitive advantages and business terms; facilitate technical follow-up to close sale.

Target account selling (prospecting/lead generation, qualification and scoping, closing strategies, negotiations, etc.).

Interface and develop professional relationships with existing clients and prospects throughout the organisational levels.

In collaboration with Nevayas’ marketing Lead, develop and execute demand generation campaigns.

Coordinate and actively participate in contract negotiations.

Act as a representative of Nevaya at industry conferences and association meetings.

Partner with Marketing on leads from trade shows and campaigns.

Sales process management.

Develop and maintain in-depth knowledge of Nevayas’ solution offerings.

Maintain a real-time understanding of the competitive landscape to assist in figuring out win-based proposals and pricing.

Participate in sales planning status meetings.

Responsible for renewals and upsell of the Nevayan products.

Develop a solid and trusting relationship between clients and the company.

Coordinate the resolution of key client issues and complaints by leveraging the correct internal resources.

Anticipate account changes and improvements.

Collaborate with wider sales team to maximise profit by up-selling or cross-selling.

Plan and present reports on account progress, goals, and quarterly initiatives to share with team members, stakeholders, and possible use in future case studies or company training.